Your contact
Grievance and Compliance Officer: Sh. Anirudh Sharma. Telephone: +91 83780 00053. Written requests can be delivered at The Stack Royale, SCO 15, Upper Ground & First Floor, Sector 5, Panchkula, Haryana 134109.
For membership and website enquiries, use hello@thestackroyale.club or call +91 73470 57755. Please do not include identity documents or sensitive information in ordinary email.
Club complaints
Raise a grievance in writing within thirty days of the event. The procedure provides acknowledgment within two working days and a written first-stage decision within fifteen days.
If dissatisfied, request Management Committee review within fifteen days of the decision. The committee decides on the written material within thirty days.
For privacy requests, the policy provides a response within the applicable legal period and in any event within thirty days. Urgent footage-preservation requests should be raised promptly, within seven days of the incident.
Table decisions and your rights
Raise a disputed hand or table ruling immediately with the dealer, then the floor, before the next hand is dealt. Floor decisions are final for table procedure during play; you may still record an objection in the Incident Register.
The club’s procedure does not prevent a good-faith complaint, reporting an offence, approaching a competent authority or using a statutory consumer remedy. A concern raised in good faith is not misconduct simply because it cannot be substantiated.
Questions? Contact the club →